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jen_jenmulan's avatar
jen_jenmulan
New member | Level 2
10 months ago

Why does someone need to register to Dropbox to view a shared link?

I sent a file to someone successfully but the second time she said Dropbox wants her to register.  Why the difference?  How do I re-send so she can receive on the free account?

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi jen_jenmulan, thanks for messaging the Community.

     

    this prompt is normal when viewing a shared link on the Dropbox site. 

     

    There should be an option underneath where they can view the file on the site without having to register to Dropbox.

     

    If you need any further assistance, please let me know!

    • jen_jenmulan's avatar
      jen_jenmulan
      New member | Level 2
      10 months ago

      Thanks for the reply.  I'll tell my friend to look harder 🙂

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