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bingamoon's avatar
bingamoon
Explorer | Level 3
1 year ago

Why don't I have access to support on an Essentials trial? Why can't users join a shared folder?

I am a recent user of dropbox and signed up for the essential account. I have encountered an issue and have been trying to reach dropbox support unsuccessfully. Under the support page there are optio...
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi bingamoon, thanks for bringing this to our attention.

 

Could you access this page and attach a screenshot showing the plan and quota you're seeing?

 

Additionally, do you see any confirmed payments (with an invoice and receipt) on this page on your account?
 

This will help me to assist further.

bingamoon's avatar
bingamoon
Explorer | Level 3
1 year ago

Jay, here is the screen shot from my account that shows i have 3 TB of storage and i have used ,9 TB so far which means that i had uprated to the essential package to be able to get the 3TB storage. 

 

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