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bingamoon's avatar
bingamoon
Explorer | Level 3
1 year ago

Why don't I have access to support on an Essentials trial? Why can't users join a shared folder?

I am a recent user of dropbox and signed up for the essential account. I have encountered an issue and have been trying to reach dropbox support unsuccessfully. Under the support page there are optio...
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi bingamoon, thanks for bringing this to our attention.

 

Could you access this page and attach a screenshot showing the plan and quota you're seeing?

 

Additionally, do you see any confirmed payments (with an invoice and receipt) on this page on your account?
 

This will help me to assist further.

bingamoon's avatar
bingamoon
Explorer | Level 3
1 year ago

So Jay, my problem is that after upgrading to the 3TB membership that came with my essential package, i uploaded a folder and shared it with someone else only to get a reply from that person that when he tries to access the folder he gets the following message " 

So i checked my account to see what is going on and saw that i have plenty of space left under the essential membership so why this person is unable to access the folder i shared. Then i tried to contact dropbox support and noticed that none of the contact options are available to me so then i used the community help center to find out whats going on. so here we are.... what am i supposed to do Jay? 

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