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Forum Discussion
Why don't I have access to support on an Essentials trial? Why can't users join a shared folder?
I am a recent user of dropbox and signed up for the essential account. I have encountered an issue and have been trying to reach dropbox support unsuccessfully. Under the support page there are optio...
Rich
Super User II
Super User II
bingamoon wrote:
Under the support page there are options as how to contact support which are 1. submit a request, 2. chat and 3. request call back. However all those options are grayed out ...
Make sure you're signed in with the Essentials account when you access the Support page. The options available to you will vary based on the account you're signed in with. If you're not signed in or you're signed in with a Basic account, none of those options would be available.
If you're certain that you're signed in with the correct account and you still can't access the appropriate options for your account, visit your Plan page and verify the plan that you're on.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIt isn't possible to share your quota with another user, unless you're on a Dropbox team together. Your Essentials plan (and quota) is for your account only, and can't be shared with another user.
The other user would need to upgrade in order to add a large shared folder to their Dropbox account.
what is Dropbox team and how do i sign up for it and when i do get the team version does that mean anyone who i give access to my files and folders can work out of the same quota without having to upgrade their own quota?
