Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Why is my video audio out of sync for video files uploaded to Dropbox?
I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox.
How do I fix this?
Thank you!
I figured it out. The file on DropBox is fine: when I DOWNLOAD it, there are no sync issues. So it looks as though the problem is opening it from DropBox. The playback Codecs playing from the Web site mess up the sync. But as long as the file is fine, my co-collaborators will be able to download it.
Thanks for taking the time to reply.
30 Replies
Replies have been turned off for this discussion
Im having the same issue as well Lusil. I typically use Chrome, but have tried in Safari, Incognito mode, on my cell phone (Pixel 3), Mac and Windows Surface, and the issue persists on all platforms.
A member mentioned earlier, the audio not syncing properly only appears in the preview version - When downloaded to a device, the issue seems to resolve itself.
- Lusil
Dropbox Staff
Hey tedddybass,
Thanks for trying out some initial troubleshooting - definitely helps in giving us a better understanding of the behavior.
I've sent you a ticket to the email associated with your Community profile to have a better look into this matter with you.
Looking forward to hearing back from you!
Hello Lusil,
Is there any development around the issue?
Im still experiansing the issue.
- Jane
Hello Jane, Sure you can reach me on the email connected to my profile!
- Walter
Dropbox Community Moderator
Hey ArtyomK; how are you today?
As my colleague Jane is currently out of office, I just went ahead and sent you an email so we can dig deeper into the issue you seem to be having.
Whenever you get the chance, please take a look at your inbox for my message and get back to me there so we can pick this up from there.
Thanks a bunch!
Hi, Any updates on this? I also use dropbox pro to share scoring drafts with filmmakers and ad agencies and it is almost 100% consistently out of alignment audio/video wise in preview mode. Please address this!! Enough people are dealing with this and we are paying you every month to use a professional service!
[personal information removed for security purposes and to align with our Community's Guidelines]
- Walter
Thanks for reporting this melguerison!
Can you post a (sample as a test) shared link to a (also sample, test) problematic file so I can have a look on my end?
Could you also let me know if you've been through what has already been suggested in this thread?
On a side note, I removed your email address from your post for security reasons. If you like to look into this with our support team and account specific info, please log a ticket by clicking on the 'Contact support' button on the upper right corner on any page you navigate within our Community.
In either case, please keep me posted!
Thanks for looking into this. Here is an example. [removed by Moderators for security purposes]
It occurs with just about every HD video. I assume it's something to do with the compression creating a noticeable difference in the audio and video
