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Forum Discussion

FarelTheGiraffe's avatar
FarelTheGiraffe
Helpful | Level 6
9 months ago
Solved

Why was the way screenshots were handled changed?

Me and my friends question what drove the people behind this software to break something intentionally like that? I work as a Quality Assurance expert, and can only see this change as sabotage. Whe...
desktop
Photos
sync
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    8 months ago

    We have an additional fix for issues with "show floating thumbnail" out in V224, which is available as of April 29. As far as we know right now, this resolves all versions of this issue. Thanks for everyone who raised the issue and provided so much detail so we can resolve!

Melissa90879397924's avatar
Melissa90879397924
New member | Level 2
9 months ago

Something about this breaks the way screenshots work in macOS. "Show floating thumbnail" keeps getting reactivated with macOS' screenshot function. According to this reddit thread, uninstalling dropbox fixes the problem:

https://www.reddit.com/r/mac/comments/1hh5bqt/screenshot_bug_in_1511_show_floating_thumbnail/

  • xam's avatar
    xam
    Helpful | Level 6
    9 months ago

    I'm also seeing this conflict with "Show floating thumbnail". Please fix it Dropbox!

  • availablelight's avatar
    availablelight
    Helpful | Level 5
    8 months ago

    oh man me too. if it wasnt for that reddit thread i wouldnt have even known it was happening to others or that it was dropbox influenced somehow. but its a pain in the ass, the stupid thumbnail takes ages to go away and meanwhile, my screenshot file is not available to use. please dropbox, look into this bug you seem to have caused and fix it! i didnt update ANYTHING on my mac in months but the bug still happened to me as a dropbox user at around the same time it happened to everyone else. and yes, my dropbox screenshots feature is disabled and has been so for 8 years.

  • William40345's avatar
    William40345
    New member | Level 2
    8 months ago

    Same thing happening here. I'm going to to try to figure out how to report this as a bug. 

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