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Forum Discussion

FarelTheGiraffe's avatar
FarelTheGiraffe
Helpful | Level 6
9 months ago
Solved

Why was the way screenshots were handled changed?

Me and my friends question what drove the people behind this software to break something intentionally like that? I work as a Quality Assurance expert, and can only see this change as sabotage. Whe...
desktop
Photos
sync
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    8 months ago

    We have an additional fix for issues with "show floating thumbnail" out in V224, which is available as of April 29. As far as we know right now, this resolves all versions of this issue. Thanks for everyone who raised the issue and provided so much detail so we can resolve!

RyanFromDropbox's avatar
RyanFromDropbox
Icon for Dropbox Product Manager rankDropbox Product Manager
8 months ago

Hi, folks! 

First, Melissa90879397924, xam, availablelight -- Thanks so much for flagging all of this!

To make sure I'm not missing anything, the issue you're having is: After disabling the "Show floating thumbnail" option in your MacOS screenshot settings, it's being re-enabled (i.e., the MacOS thumbnail is popping up again) randomly; and this seems to only happen when you've got Dropbox running?

I've flagged that issue with the team, and we're already digging in! We hope to have a fix for this shipped soon -- I'll keep you posted! 

If I've missed any other/related issues here, let me know, and I'll make sure to pass those along. 

Cheers,

Ryan

  • xam's avatar
    xam
    Helpful | Level 6
    8 months ago

    Yes, that’s correct. Thanks!

  • TaikiStaerk's avatar
    TaikiStaerk
    New member | Level 2
    8 months ago

    Let me confirm this too.

  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi everyone - We have a fix for this issue out in V.222, which is available now. Thanks for letting us know about this so we could correct the problem!

    • crunchdata's avatar
      crunchdata
      Helpful | Level 6
      8 months ago

      The bug is still persisting for me.  I upgraded to v222.4.5042

      does not seem like its fixed. 

      running sequoia 15.4.1

       

    • crunchdata's avatar
      crunchdata
      Helpful | Level 6
      8 months ago

      the bug can be replicated with the new v.222, just close and restart dropbox.  the menu item for "show floating thumbnail" in mac screenshot settings gets activated again. 

      • Kristen_Support Engineer's avatar
        Kristen_Support Engineer
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        I'll follow up on this for v.222! These settings are sticking for me on the upcoming version, so a fix is definitely expected.

        I have 'Remember last selection' checked and 'Show floating thumbnail' unchecked. 

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