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Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
1 year ago
Solved

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
Error Messages
sync
upload
  • Liz Falconer's avatar
    Liz Falconer
    1 year ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Liz Falconer, if you use the app, instead of our website, do you get any errors then? 

 

If I were you, I'd try clearing the app's cache, and also try to upload the content on a different path, than the one you're trying to at the moment. 

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
1 year ago

Hi Megan - I'll try that, thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey, Liz! 

     

    Give that a go, and let me know how it goes!

    • Liz Falconer's avatar
      Liz Falconer
      Helpful | Level 6
      1 year ago

      Hi Megan,

      Still, no-go, I'm afraid. Clearing cache didn't make any difference.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi Liz Falconer, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

         

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