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Forum Discussion

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
2 years ago
Solved

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
Error Messages
sync
upload
  • Liz Falconer's avatar
    Liz Falconer
    2 years ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey, Liz! 

 

Give that a go, and let me know how it goes!

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
2 years ago

Hi Megan,

Still, no-go, I'm afraid. Clearing cache didn't make any difference.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Liz Falconer, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    • Liz Falconer's avatar
      Liz Falconer
      Helpful | Level 6
      2 years ago

      Hi Jay, thanks for this. I'll have to work out where I can access the list you give, but I'll look into it. I haven't changed anything recently and I was able to upload to dropbox fairly easily as recently as Monday. I'll report back when I have had a look...

       

      • Liz Falconer's avatar
        Liz Falconer
        Helpful | Level 6
        2 years ago

        Hi,

        Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

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