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Your Dropbox is full and no longer syncing
I paid my subscription fee last month on 29th of August, but still receiving "Your Dropbox is full and no longer syncing" this email, please solve this problem. it is so annoying
20 Replies
- Lusil
Dropbox Staff
- Yes. Of course
- my plan has 2 tb. i am using 95g or the two tb.
why do i get messages like this:
Hi Cheryl,
Your Dropbox is full and is no longer syncing files. New files added to your Dropbox folder won't be accessible on your other devices and won't be backed up online.
Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.
by the way, I am not Cheryl... My name is Brian Purcell
my email address is [removed per the Community's Guidelines] - Walter
Dropbox Community Moderator
Hey there bayviewbuildersinc; thanks for joining the discussion here.
Can you please clarify where exactly are you receiving those messages? For example, are they a notification within the app or an email? This is so distracting and annoying!!! I have done EVERYTHING to get this pop up notification to stop. I KNOW I am out of space and do not wish to upgrade. There is no option to say that I don't want to upgrade. This pop up is relentless.
I have looked in the notification area of the dropbox app. None of the notification boxes are checked off. So it doesn't make sense.
I've also tried the "automation" area in the app. No luck there.
I have checked settings on my actual PC and dropbox isn't listed as an app with notifications.
Make the madness stop!
- I keep getting incessant messages telling me my account stopped synching, because it's too full. I don't don't want more space. I don't want to add new files. I just want it to store those files. They won't stop emailing! Is my account at risk of losing the files already uploaded? Is there anywhere to email for support?
- Mark
Super User II
So, there is a risk if you are over quota as while it hasnt happened previously the terms and conditions do state that they can delete files or accounts which are consistently over quota.
I do suggest removing files from the account to reduce the quota. You can also look at notifications at www.dropbox.com/account
- Thank you, Mark! Will they notify before they start deleting? And by notify, I don't mean telling folks to upgrade or that it isn't syncing. I mean straight up telling a person that they will start deleting by <insert date>.
I'm surprised it uploads at all if it's over and that they would then have a problem with what their app allowed.
The link was helpful, as I discovered I could unsubscribe from general space limit notifications. They sent them way too often. Hopefully they will still tell me if they plan to delete, as I'm waiting on a new computer. - Mark
At a guess they would tell you - they certainly tell people before they close accounts for inactivity.... however, whether you get/read/acknowledge is a diff matter!
- Megan
Hi Frustrated customer, how are you today?
Please be aware that Dropbox will not delete any of your files if you're over-quota. If your Dropbox folder becomes over quota, all that should happen is that syncing stops.
As Mark pointed out, if you keep the account active (and by that I mean simply accessing the account) and somewhat below its quota, there's no fear.
Dropbox wouldn't take any action without informing you via email first, unless you breach our terms of service.
If you have any questions, let me know.
