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Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago

‘Storage is full’ but 0 space used

Hi, I keep getting a message that my storage is full and inviting me to upgrade. And I can’t add a folder that someone is sharing with me (0.5GB). But in my settings it says that ‘available space’ ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on the Community, Clarey5!

 

To check this further, can you send me a couple of screenshots first? To be specific, I'd like a screenshot of the error message you keep receiving, as well as one more of the space you see on this page.

 

Let me know when you're ready.

Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago
Hi Nancy,

Thanks so much for getting back to me. I can’t see how to attach a screenshot! Can I do that on the app, or do I need to be on a PC?

Thanks.
Clare
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Clare!

     

    Right before you post your reply in this thread, do you see perhaps a small camera icon above your message box? If you click on it, you should be able to attach your screenshots.

    • Clarey5's avatar
      Clarey5
      Explorer | Level 3
      3 years ago

      • Clarey5's avatar
        Clarey5
        Explorer | Level 3
        3 years ago

        Hi,

         

        I've attached the 2 screenshots. Grateful for advice!


        Cheers.

        Clare

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