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Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago

‘Storage is full’ but 0 space used

Hi, I keep getting a message that my storage is full and inviting me to upgrade. And I can’t add a folder that someone is sharing with me (0.5GB). But in my settings it says that ‘available space’ ...
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Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago
Hi Nancy,

Thanks so much for getting back to me. I can’t see how to attach a screenshot! Can I do that on the app, or do I need to be on a PC?

Thanks.
Clare
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Clare!

 

Right before you post your reply in this thread, do you see perhaps a small camera icon above your message box? If you click on it, you should be able to attach your screenshots.

  • Clarey5's avatar
    Clarey5
    Explorer | Level 3
    3 years ago

    • Clarey5's avatar
      Clarey5
      Explorer | Level 3
      3 years ago

      Hi,

       

      I've attached the 2 screenshots. Grateful for advice!


      Cheers.

      Clare

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