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inscrutable-g's avatar
inscrutable-g
Explorer | Level 3
2 years ago
Solved

app claims dropbox is full but website disagrees

I have the Basic plan which starts at 2 GB. Over the years I've invited friends and done other little tasks to get free space and am currently allotted 3.25 GB. Of that, I'm using 2.7 GB between my f...
Mobile
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

     

    Have you tried deleting the app and reinstalling it, to see if that helps?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi inscrutable-g , thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing on the Android app, while naming and name and email address?

 

This will help me to assist further!

inscrutable-g's avatar
inscrutable-g
Explorer | Level 3
2 years ago

A bit of a random collection but I tried to screenshot the notifications it gave me and then opened up the app and took some screenshots in there showing that there's plenty of space.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

     

    Have you tried deleting the app and reinstalling it, to see if that helps?

    • inscrutable-g's avatar
      inscrutable-g
      Explorer | Level 3
      2 years ago

      Ok, did that. Just uploaded a photo and it didn't throw up the "Dropbox is full" error. I'll close this for now and if it reoccurs I'll open it up.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sounds good, inscrutable-g, happy to hear that!

         

        If this happens again, let us know.

         

        Have a great week ahead!

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