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Cannot account for Total Team Space
Good Day, I manage dropbox for a team of around 100 accounts. We were happily using Dropbox Standard until dropbox indicated that my Team total usage is above 5TB limit for standard plan. I was th...
Thanks Rich,
When disabling Backup in settings I was shown a prompt saying existing Backups wont be disabled or removed. Is it possible to get a list of users that have made use of this feature so that we can assist them in removing it (if this is the case)?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi BillyG, I hope you're doing well!
In the Help Center article that Rich provided above, you can follow the steps mentioned there, in order for you to manage Backups, and check who has the feature enabled or disabled on their end.
You'd need to go through that info, and gather the names of the members that currently use the feature.
I hope this clarifies.
Thanks for pointing that out. I have extracted a list of 5 members that show Backup activity since we signed up for dropbox and have removed all backup related storage and disabled the backup feature.
With this done, I am still faced with the same issue... dropbox admin shows 6.9TB total, but summing up all users and content sizes only add up to 3TB as per my calculations.- Walter
Hi BillyG, could you clarify where exactly you are looking to calculate your members' accounts storage?
The backup of each member would be in their personal folders so it wouldn't be accounted for in the team or shared content.
Hi Walter ,
For "Backups" I pulled a list of user activity as per the shared link in the previous post. this revealed +-5 Users who "may" have used Backups. I then went to each user and checked on their machine via the https://www.dropbox.com/backups/all link and confirmed all backup was removed.
In terms of how I calculate Space Used: Via Admin Console->Members: Order list by usage then sum up until I reach users with less than 1GB, I get +-3.2TB
Then for shared folders via Admin Console -> Content: The Team and shared list (add size to table) then order by size and sum the list : I get +-22GB
Clearly these two account for around 3.222TB but Admin Console -> Insights, The Team Overview section says "Space used" = 6.9TB. Dropbox therefore only allows me to be on the Advanced plan (as im over 5TB) however I feel I should be on the standard plan as I can only account for 3.222TB (less than the 5TB threshold)
Is their possibly something else Im missing?
