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BillyG's avatar
BillyG
Explorer | Level 4
3 years ago

Cannot account for Total Team Space

Good Day, I manage dropbox for a team of around 100 accounts. We were happily using Dropbox Standard until dropbox indicated that my Team total usage is above 5TB limit for standard plan. I was th...
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey BillyG, thanks for looking into this and for the additional info.

 

Can we reach out to you via email, so we can have a look at this internally?

BillyG's avatar
BillyG
Explorer | Level 4
3 years ago

Hi Hannah

Any assistance will be highly appreciated. I have a few support tickets that was created over the period. The latest of which is under ref 20504119.

What is really problematic is that for months no one ("engineers", "advanced support") from Dropbox can account for the storage use the system is indicating. Due to this I have been forced to move to "advanced" plan (as my team needed to work) costing me an additional $2500 pm which is not sustainable for my business. I have started the process of considering alternatives due to this issue. Dropbox seems un-phased loosing a loyal customer for many years as they forcing me to pay for there "investigations" which I simply cannot do. 

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