Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Jeungmin t.
10 years agoNew member | Level 1
Cannot get file larger than 2gb. I'm a Dropbox Pro user!
I'm using Dropbox Pro ([account information removed]), and I really need to get large file (several few gbs files) as soon as possible. (Please refer: [file request link removed])
Since I'm a Dropb...
- 10 years ago
Open a ticket with Dropbox Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
g02
7 years agoNew member | Level 2
Yes, looks like I am a plus user and not a pro user. I couldn't find the upload file size limits described anywhere on your website. Where can I find a description of the features of my service?
Walter
Dropbox Community Moderator
7 years agoGlad we could clear this up g02!
As per your concern now, please have a look below:
https://help.dropbox.com/files-folders/share/received-file-request
For more information on our Plus plan please take a look here:
https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-plus
Or even here: https://www.dropbox.com/plans
I hope this helped!
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!