One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
brendamata
2 years agoNew member | Level 2
Claiming my 2TB free space
Hey!
I newly bought a Dell computer which comes with 2TB of space in my Dropbox account, could some let me know how to activate it?
- Rich
Super User II
brendamata wrote:
I newly bought a Dell computer which comes with 2TB of space in my Dropbox account, could some let me know how to activate it?
Make sure you use the Dropbox application that's already installed on the computer. If you install Dropbox yourself, you could lose the ability to redeem the promotion.
- brendamataNew member | Level 2
There was not and it is not a Dropbox app in this computer... its never showed me this option and when I did not installed it... I managed just to find dropbox light to log in with my account... never the normal Dropbox app.
It is very bad that it is not instructions provided for this anyway.
- Mark
Super User II
brendamata wrote:
It is very bad that it is not instructions provided for this anyway.
As its a Dell product that is not being helpful (i.e. with the software etc.) you need to speak to them. They are the ones that preinstall it.
Note that if the software is NOT preinstalled and you have to do it via the website it isn't eligible for space.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!