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Forum Discussion

Floche's avatar
Floche
Explorer | Level 4
3 years ago
Solved

Difference between the storage quantity on my mobile and on my computer

Hi, I just made room on my account storage on my computer. It shows 1,6 Go filled up. But when I access it from my phone, it shows 6,2Go filled up and tells me my account is too full (I have the free...
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hmm, in this case, it seems that you enabled our backup feature for that drive.

     

    Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.

     

    But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Not a problem!

 

Hmm, perhaps the desktop app is still trying to sync the deletions you made.

 

Can you check the sync status of the application, by hovering over the Dropbox icon in your system tray/menu bar with your mouse?

 

And you can see how to calculate the size of a folder on our website, by following the steps in this article.

Floche's avatar
Floche
Explorer | Level 4
3 years ago
Hi,
I don't have the Dropbox icon on the notification zone. I deleted the app from my computer, I'm trying to download it again but I'm having connection issue...
In the meantime, I calculated the size of each fonder from Dropbox online, and it adds up to arround 1,27Go.
From the app install page, before I deleted the app, it said the sync was complete...
So I don't understand why the the account says I have 6,25Go of storage...

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