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Forum Discussion

Floche's avatar
Floche
Explorer | Level 4
3 years ago
Solved

Difference between the storage quantity on my mobile and on my computer

Hi, I just made room on my account storage on my computer. It shows 1,6 Go filled up. But when I access it from my phone, it shows 6,2Go filled up and tells me my account is too full (I have the free...
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hmm, in this case, it seems that you enabled our backup feature for that drive.

     

    Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.

     

    But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you send me some screenshots showing this discrepancy, please?

Floche's avatar
Floche
Explorer | Level 4
3 years ago
Hi,
How can I put picture or file attached to my message ?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    After you click on the 'reply' button here on the Community, there should be a camera icon right above the reply box.

  • Floche's avatar
    Floche
    Explorer | Level 4
    3 years ago

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Floche, could you try checking the backups page to see if there is any ongoing backup for a computer or external drive?

  • Floche's avatar
    Floche
    Explorer | Level 4
    3 years ago
    Hi,
    There was an hard-drive in the back up menu... it wasn't my intention, I deleted. Now the storage came back to a normal size.
    Why is the hard-drive taking up space on Dropbox storage ?
    I just wanted to copy the file from Dropbox to my hard-drive...
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, in this case, it seems that you enabled our backup feature for that drive.

     

    Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.

     

    But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!

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