Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

Vincehood's avatar
Vincehood
Explorer | Level 4
3 years ago

Dropbox app fills up entirely the local iPhone storage

Hello, I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account. On her iPhone, Dropbox i...
Mobile
Storage space
Vincehood's avatar
Vincehood
Explorer | Level 4
3 years ago

Hello Hannah

 

>> Can you send us a screenshot from your settings, showing this behavior?

see attached pictures above showing the Dropbox app settings on the iPhone

 

Have you also tried clearing up the cache/offloading the app from the device's settings?

>> If you mean, click on the gear icon in the Dropbox IOS app + Clear cache -> Yes, I have done it

 

And if you completely remove the Dropbox app, does the issue go away?

>> Yes, I came to the conclusion that the Dropbox is the one filling the phone local storage. So when I remove it + restart the phone, the problem is gone  (I get back the storage earlier used by the Dropbox app) but I have no Dropbox solution then...

 

By the way I noticed the same problem on another iPhone we have (iPhone 8+ with IOS 16.0.2 + latest Dropbox client)

 

 

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots, Vince!

 

Can you also please go to the phone's Settings > General > iPhone storage > Dropbox and send us a screenshot of what you see there?

  • Vincehood's avatar
    Vincehood
    Explorer | Level 4
    3 years ago

    Hello Hannah 

     

    This picture shows the status before I install or configure the Dropbox client on the Iphone (6.7G of free space):

     

    These 2 pictures show where I end up after running Dropbox sync for a few minutes:

    Dropbox takes more or less all the space left and stops its sync complaining about lack of space...

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Vincehood, in general, if you have camera uploads enabled, the Dropbox mobile app would need extra space on your device to assist with caching and uploading those images to Dropbox itself. 

       

      Are any of the images on the phone being uploaded automatically via the app?

      • Vincehood's avatar
        Vincehood
        Explorer | Level 4
        3 years ago

        Hello Jay 

        I understand the cache need for extra space but it seems that the cache keeps growing as sync executes.

        It looks like a few pictures are getting through as sync executes until the phone storage is completely filled

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!