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Forum Discussion
Dropbox app fills up entirely the local iPhone storage
Hello,
I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account.
On her iPhone, Dropbox i...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the screenshots, Vince!
Can you also please go to the phone's Settings > General > iPhone storage > Dropbox and send us a screenshot of what you see there?
Hello Hannah
This picture shows the status before I install or configure the Dropbox client on the Iphone (6.7G of free space):
These 2 pictures show where I end up after running Dropbox sync for a few minutes:
Dropbox takes more or less all the space left and stops its sync complaining about lack of space...
- Jay
Hi Vincehood, in general, if you have camera uploads enabled, the Dropbox mobile app would need extra space on your device to assist with caching and uploading those images to Dropbox itself.
Are any of the images on the phone being uploaded automatically via the app?
Hello Jay
I understand the cache need for extra space but it seems that the cache keeps growing as sync executes.
It looks like a few pictures are getting through as sync executes until the phone storage is completely filled
- Jay
Do you have the Dropbox desktop application installed? If you connect the phone manually, you can enable the desktop version of the camera uploads, which uses a different process.
It'll re-upload the previous images that have already been uploaded (since the desktop and mobile app use different methods), and once the images are all in the Dropbox folder and synced to the site, you could (if you wish) delete the images from the phone to free up space.
