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Vincehood's avatar
Vincehood
Explorer | Level 4
3 years ago

Dropbox app fills up entirely the local iPhone storage

Hello, I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account. On her iPhone, Dropbox i...
Mobile
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Yes, my suggestion was only to ensure that the images were taken off the phone this one time, since the app isn't working normally. 

 

After that, once the images are gone, you can return to using the mobile app, since there would be no old images to fill up the cache.

 

Aside from that, the only other method would be to let the app continue uploading from the phone slowly

Andojovi's avatar
Andojovi
Helpful | Level 5
2 years ago

I too am having this same problem with the Dropbox app !! 

I've tried everything, except physically removing the app - since what is the point in paying for Dropbox if I can't use the app to facilitate the downloads??? 

 

So I finally realized that it's DROPBOX filling up my iphone storage space; so each time I save images or video clips to dropbox; and then delete it from my iphone - the space is occupied by dropbox app!!! So why am I paying to save my docs to dropbox, if I can't use it to save space on my phone? I might as well pay for more iphone storage in that case!!!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Andojovi, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

  • Alain_P's avatar
    Alain_P
    Helpful | Level 6
    11 months ago

    Any news on this ? See new post below. 

About Storage Space

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