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Dropbox data space on Android
Hi everybody, Dropbox app is actually taking 3gb on my phone (Samsung S7). In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 m...
Rich
Super User II
Super User II
Nic11 wrote:
Reinstalling the mobile app maybe will temporally solve the problem, but I will lose all my settings and in few weeks the problem will appear again...
You're referring to the cached files that Dropbox will temporarily store during the normal use of the app.
When you view or open a file in the Dropbox app, it needs to be downloaded to your device before it can be opened. Dropbox downloads these files to a cache and stores them temporarily. In the iOS version of the app there's a Clear Cache button in Settings, though I've never had much luck with it actually clearing anything. Typically, only uninstalling and reinstall the app would clear the cached files, but that will also clear any files you've marked as available offline.
Hi Rich,
In android to there is a clear cache button, but as I said in my first post, the problem was (and it will be again) that it is not cache memory that increase during time, but user data app memory.
Anyway, uninstalling and reinstalling the app solved the problem, but probably I will have to do it again in some months since there's not a user data clear button...
In android to there is a clear cache button, but as I said in my first post, the problem was (and it will be again) that it is not cache memory that increase during time, but user data app memory.
Anyway, uninstalling and reinstalling the app solved the problem, but probably I will have to do it again in some months since there's not a user data clear button...
- Lusil
Dropbox Staff
Hi. I have the same issue. My Samsung Android is taking 26G of space. I cleared cache, but that didn't do anything Cache is zero. But it says data is 26G. Can I simply 'clear data' on my phone? Will it leave all in cloud in tact and not delete any files? (I suppose I could uninstall and reinstall dropbox app...but if clear data works, I probably should just do that).
thanks!
-Karen
- Lusil
I'm having the same issue with my Pixel3. Dropbox is the largest storage consumer at 14GB! but I have nothing available offline. I also tried the suggested cache clear but that was only about 500MB, the rest is under user data as the OP mentioned. Is reinstalling the app the only solution? Really!?
