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Nic11's avatar
Nic11
Helpful | Level 5
7 years ago
Solved

Dropbox data space on Android

Hi everybody, Dropbox app is actually taking 3gb on my phone (Samsung S7). In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 m...
Android
Mobile
Storage space
  • Lusil's avatar
    Lusil
    7 years ago
    I’d recommend giving the reinstallation of the mobile app a shot, although you mention:
    Nic11 wrote:
    but I will lose all my settings
    Could you please clarify what you’re referring to? 
     
    Thanks in advance, Nic11!
Nic11's avatar
Nic11
Helpful | Level 5
7 years ago
Hi Rich,
In android to there is a clear cache button, but as I said in my first post, the problem was (and it will be again) that it is not cache memory that increase during time, but user data app memory.
Anyway, uninstalling and reinstalling the app solved the problem, but probably I will have to do it again in some months since there's not a user data clear button...
Grumpy_Dadd's avatar
Grumpy_Dadd
New member | Level 2
7 years ago

I'm having the same issue with my Pixel3. Dropbox is the largest storage consumer at 14GB! but I have nothing available offline. I also tried the suggested cache clear but that was only about 500MB, the rest is under user data as the OP mentioned. Is reinstalling the app the only solution? Really!?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
     
    Have you by any chance given the reinstallation of the mobile app a shot? Are you still experiencing this behavior? 
     
    If so, let me know and, due to account-specific info required, we’d have to move this discussion to email, in which case, I’d be more than happy to send you an email to the email address associated with your Forum profile. 
     
    Let me know of any updates! 
    • Grumpy_Dadd's avatar
      Grumpy_Dadd
      New member | Level 2
      7 years ago

      Hi Lusil,

      I hadn't tried it but I just uninstalled and reinstalled. It clears the data usage but I can't be sure if it'll happen again until some time passes. 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        No worries, Grumpy_Dadd. If the issue persists, don't hesitate to let me know and I'll make sure to get back to you as soon as possible to troubleshoot together. :slight_smile:

  • Buddy M's avatar
    Buddy M
    New member | Level 2
    6 years ago

    YES, REALLY!?  Let's find a better solution than re-installing the app.

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