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domienvandamme1's avatar
domienvandamme1
Helpful | Level 5
3 years ago
Solved

Dropbox desktop app disk space not syncing with what I see online.

I am on the 5 TB plan. Deleted 1TB in the webapp. Now it says 4TB used in the webapp, but on my Mac app it keeps saying 5TB used. - Restarted the Mac App, - Reinstalled the Mac App Does anyone kno...
desktop
Storage space
  • domienvandamme1's avatar
    domienvandamme1
    3 years ago

    Hi Hannah! Thank you for your help! It has been solved by the dropbox chat. 'The team space usage associated with a team member's account, is automatically updated from the system every 6-8 hours. You will also be able to notice these updates taking place next to each member's name every 6-8 hours, in the Members tab of the Admin Console, where the storage space for each member account is calculated individually to see this information from your end as the Admin.'

domienvandamme1's avatar
domienvandamme1
Helpful | Level 5
3 years ago

Hi Megan,

When I quit the app it keeps trying to sync the same files. 

 

When I remove the app and I reinstall it, this is gone. But when I want to upload a new file it is not possible and I get syncing issues again


 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey domienvandamme1, sorry to jump in here.

 

Is the application stuck on trying to sync these 3 files? 

 

If so, are you able to locate them in your Dropbox folder, move them out of the folder, to see if that allows syncing to get "up to date"?

 

Then try to restart the computer and check the usage on the application again and let us know if there's any change.

  • domienvandamme1's avatar
    domienvandamme1
    Helpful | Level 5
    3 years ago

    Hi Hannah! Thank you for your help! It has been solved by the dropbox chat. 'The team space usage associated with a team member's account, is automatically updated from the system every 6-8 hours. You will also be able to notice these updates taking place next to each member's name every 6-8 hours, in the Members tab of the Admin Console, where the storage space for each member account is calculated individually to see this information from your end as the Admin.'

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Awesome, thanks for updating us here about the results domienvandamme1! 

       

      Have a lovely weekend ahead,enjoy! 

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