Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

domienvandamme1's avatar
domienvandamme1
Helpful | Level 5
3 years ago
Solved

Dropbox desktop app disk space not syncing with what I see online.

I am on the 5 TB plan. Deleted 1TB in the webapp. Now it says 4TB used in the webapp, but on my Mac app it keeps saying 5TB used. - Restarted the Mac App, - Reinstalled the Mac App Does anyone kno...
desktop
Storage space
  • domienvandamme1's avatar
    domienvandamme1
    3 years ago

    Hi Hannah! Thank you for your help! It has been solved by the dropbox chat. 'The team space usage associated with a team member's account, is automatically updated from the system every 6-8 hours. You will also be able to notice these updates taking place next to each member's name every 6-8 hours, in the Members tab of the Admin Console, where the storage space for each member account is calculated individually to see this information from your end as the Admin.'

domienvandamme1's avatar
domienvandamme1
Helpful | Level 5
3 years ago

Hi Hannah! Thank you for your help! It has been solved by the dropbox chat. 'The team space usage associated with a team member's account, is automatically updated from the system every 6-8 hours. You will also be able to notice these updates taking place next to each member's name every 6-8 hours, in the Members tab of the Admin Console, where the storage space for each member account is calculated individually to see this information from your end as the Admin.'

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Awesome, thanks for updating us here about the results domienvandamme1! 

 

Have a lovely weekend ahead,enjoy! 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!