Forum Discussion

Doonesbury's avatar
Doonesbury
Explorer | Level 4
2 months ago

Dropbox mails says I'm out of space, but I'm using only 17%.

Dropbox Plan Basic Device Macbook Air M2 Operating System/Browser (if using the web) MacOS 26.0.1 Dropbox App Version (if using the app) Question or Issue Some time ago Dropbox notified my...
Error Messages
Quota
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Doonesbury​, thanks for using Dropbox and welcome to our Community!

The email notifications that you keep receiving, is there any chance they’re being sent to an email address that’s different to the one you see here?

Did you attempt to upload any files that would exceed the 2GB mark, before you received this email? Have you gotten multiple emails like that, or is it the only one?

If you checked your account's plan tab and you can see that you're well below your quota limit, you can safely ignore the email at hand or even unsubscribe from such notifications if needed.

If you need something else, please let me know and I will be more than happy to help every step of the way. 

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