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Doonesbury's avatar
Doonesbury
Explorer | Level 4
2 months ago

Dropbox mails says I'm out of space, but I'm using only 17%.

Dropbox Plan Basic Device Macbook Air M2 Operating System/Browser (if using the web) MacOS 26.0.1 Dropbox App Version (if using the app) Question or Issue Some time ago Dropbox notified my...
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Doonesbury's avatar
Doonesbury
Explorer | Level 4
2 months ago

Hey Megan.

The e-mail are certainly sent to my mail address.

However, since my storage is below 17% I'm going to follow you advise and safely ignore the mails.

Thanks for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Doonesbury, happy Monday! 

    Feel free to do that, and if you need something else, please let me know and I will be more than happy to help every step of the way. 

    • betsiegricar's avatar
      betsiegricar
      New member | Level 2
      28 days ago

      Megan, I received notice my Dropbox is full.  I went online to delete old files but Dropbox is holding them hostage until I pay to even look at them to delete them.  How can I delete files/folders to reduce storage? Thanks

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        28 days ago
        betsiegricar wrote:

        I went online to delete old files but Dropbox is holding them hostage until I pay to even look at them to delete them.

        You don't have to pay to be able to access your files. Are you sure there wasn't an option to close the message and continue to your files? Can you provide a screenshot showing the full window (mask any private information if needed)?

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