Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Gaia S.1's avatar
Gaia S.1
New member | Level 1
11 years ago
Solved

Dropbox says FULL storage even when delete files

My dropbox is not updating, keeps on saying full storage when I have deleted lots of files. Help?

  • Jane's avatar
    Jane
    8 years ago
     
    Sorry to hear about the confusion caused! 
     
    As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity
     
    If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps. 
     
    Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead! 

12 Replies

Replies have been turned off for this discussion

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!