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Forum Discussion

b. k.'s avatar
b. k.
Explorer | Level 4
2 years ago
Solved

Dropbox says it's full, but where is the content?

Dropbox says that it is full. I have delete all files I donot need and a have some 500 Mb retained in an account of 5.25 G. Where are the other files?   I maybe missed the automatic upload of a...
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Hey b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?

     

    Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?

 

Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.

b. k.'s avatar
b. k.
Explorer | Level 4
2 years ago

Finally I saw on the backup page the 5.6 Gb of the automatic backup which I never authorized. I removed it and the accound is working again, Thank you very much.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    We're glad to hear it's sorted now and thanks for keeping us in the loop too b. k. 

     

    See you around the Community and have a lovely weekend! 

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