Forum Discussion

Petlyn's avatar
Petlyn
Explorer | Level 4
2 years ago

Dropbox says I've exceeded my quota, even though I've already upgraded my account.

Hello thanks for checking in.   I have PURCHASED Dropbox on my Windows 10 computer and uploaded an important folder but when I come to download it on both my IPads it is saying I have exceeded my...
Storage space
Petlyn's avatar
Petlyn
Explorer | Level 4
2 years ago

Oh dear. I removed Dropbox from an IPad and reinstalled the program using the old email address as the computer but unfortunately it comes up with the same message that I have to purchase the software, I am now REALLY confused. Thank you...

Petlyn's avatar
Petlyn
Explorer | Level 4
2 years ago

 

Hi thanks.

 

I'm a very ANCIENT guy with a muddled head. Had a problem trying to achieve music file downloads to 3 separate IPads using ICloud but gave up when I found Dropbox bought it and bought an extra large headache.

 

Firstly I bought it via a VERY old email address I haven't used for years and when I installed Dropbox on my IPads I unfortunately installed BOTH Dropbox programs on my main email address which really made a mess fortunately I was rescued on this forum by Super User 11 thanks but realise now we have an awful problem as, despite REMOVING BOTH IPad installations the Cache wants to install the software using my OLD address so going round in circles.

 

I need really to delete my purchase of Dropbox and reinstall it using my regular email address the only way I can see to do that is to delete the software and reinstall with my 'proper' email address but then would I be stuck with TWO accounts ??

 

Thanks for your thoughts.  Peter.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!