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ATapio's avatar
ATapio
New member | Level 2
4 years ago
Solved

Dropbox says "not enough space" even though I have only 1 file in my account.

Hello, I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕 Thank you ...
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hey Sonotka, I'm here to help! 

     

    When you visit your account's plan page online, what do you see there? Is it possible that you've enabled any Backups?

     

    Let me know more!

FixMyRun's avatar
FixMyRun
Explorer | Level 3
3 years ago

I always have enough space and there's always enough space showing on my info on the Mac and also on the online view.

It appears every now and then when I plug a device in that dropbox is trying to draw files from.

I log out and then log in again and it's ok. 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi FixMyRun, are you connecting an external drive to your machine, which contains more files than the quota on your account?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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