Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

jeanlouival's avatar
jeanlouival
Explorer | Level 4
2 months ago
Solved

Dropbox says that I'm using more space than I actually do.

Hello, there is a problem with my storage space... I am told that I am using 7.32 GB out of 13.5 GB but I am only using 582 MB!!! Where has the difference gone? Thank you for looking and thank you fo...
Storage space
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for your post, jeanlouival.

    Can you send me a screenshot of what you see on this page? 

    If you go to your Backups page here after that, do you see any backups that could explain the storage usage?

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for your post, jeanlouival.

Can you send me a screenshot of what you see on this page? 

If you go to your Backups page here after that, do you see any backups that could explain the storage usage?

Let me know what you find.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!