Forum Discussion

brett11's avatar
brett11
Helpful | Level 5
2 years ago

Dropbox stating that I have a 2GB plan and I need to upgrade to a bigger plan.

I have had my Dropbox account with 9.5GB plan of storage for around 10 years, lately I'm getting hounded by Dropbox stating that I have a 2GB plan and I need to upgrade to a bigger plan. Everything...
Storage space
brett11's avatar
brett11
Helpful | Level 5
2 years ago

Hi Mark 

Thanks for the reply.

Dropbox may not have had a 9.5GB plan available to all but I purchased a Samsung Galaxy Tablet, it came with a Dropbox offer so I signed up and joined which is the 9.5GB plan I'm still on and using.

This is what is displayed at the top right of the page at www.dropbox.com/home

"Using 4.72 GB of 9.5 GB storage"

 

Thanks

Brett

 

brett11's avatar
brett11
Helpful | Level 5
2 years ago

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi brett11, let's jump right into this! 

     

    Where do you get the 2GB info? Did you receive any relevant emails from Dropbox? 

     

    Could you attach a screenshot showing your quota on the plan page in order to see the current total?

     

    Keep me posted, and we'll take it from there!

    • brett11's avatar
      brett11
      Helpful | Level 5
      2 years ago

      Hi Megan

      I got the 2GB info from the Dropbox tray icon notification bell icon stating I only have or are on the 2GB plan, can't remember exactly have deleted that notification.

      In the screenshot it states I have 9.5GB of space to use and it's promoting me to upgrade to 2GB of space, well in my books that's a downgrade.

      What is up with your system???

      Thanks

      Brett

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey brett11, if you've made sure that you have the same Dropbox account linked to your Dropbox desktop app, as on the website, this might have been just a promotional notification.

         

        You can simply ignore it and I will also make sure to pass your feedback along to our team.

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