Forum Discussion

brett11's avatar
brett11
Helpful | Level 5
2 years ago

Dropbox stating that I have a 2GB plan and I need to upgrade to a bigger plan.

I have had my Dropbox account with 9.5GB plan of storage for around 10 years, lately I'm getting hounded by Dropbox stating that I have a 2GB plan and I need to upgrade to a bigger plan. Everything...
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi brett11, let's jump right into this! 

 

Where do you get the 2GB info? Did you receive any relevant emails from Dropbox? 

 

Could you attach a screenshot showing your quota on the plan page in order to see the current total?

 

Keep me posted, and we'll take it from there!

brett11's avatar
brett11
Helpful | Level 5
2 years ago

Hi Megan

I got the 2GB info from the Dropbox tray icon notification bell icon stating I only have or are on the 2GB plan, can't remember exactly have deleted that notification.

In the screenshot it states I have 9.5GB of space to use and it's promoting me to upgrade to 2GB of space, well in my books that's a downgrade.

What is up with your system???

Thanks

Brett

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey brett11, if you've made sure that you have the same Dropbox account linked to your Dropbox desktop app, as on the website, this might have been just a promotional notification.

     

    You can simply ignore it and I will also make sure to pass your feedback along to our team.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey viben, thanks for your feedback on this one.

     

    Is it possible to send me a screenshot of the prompt you got?

     

    In any case, if you've made sure that your files are backed up to Dropbox and you have enough space available in your account, your files are safe, so no need to worry about that.

     

    But I'd like to look into this for you, if you can send me the screenshot.

     

    Thanks!

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