Forum Discussion

mattritzman's avatar
mattritzman
New member | Level 1
2 years ago

Dropbox storage reduced from 17 GB

As an early adopter and through referrals and other promotions, I had 17 GB of storage.  This morning I received a notification that I exceeded my 2GB storage allotment.   It looks like I may have mo...
Quota
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot mattritzman - could you also send us a full-screen screenshot of what you see in your referrals page, both in the "From referrals" and "Other ways you've earned" sections?

  • mattritzman's avatar
    mattritzman
    New member | Level 1
    2 years ago

    Here it is.

    I know where this is going, and I understand that if I can't point to the bonus space earnings, I really don't have a leg to stand on when I claim to have more space than I currently have.

    What I'm saying is that I was sticking within my allocation, and something triggered a reduction.  I'd like to know what that trigger was.  I also find it annoying that I wasn't given a heads up in advance.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update and the screenshot, mattritzman.

      Can we actually send you an email, so we can take a look into this internally?

      • mattritzman's avatar
        mattritzman
        New member | Level 1
        2 years ago

        Sure.

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