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Jakupt's avatar
Jakupt
New member | Level 2
3 years ago

Dropbox won’t let me access my files due to reported full storage

I have 2 gigabytes of free space. I don't intend on paying for extra, since I don't use dropbox that much. What is annoying, is that I can't access my shared files, which take up 1 Mb out if the 2 Gb...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Jakupt wrote:
I have 2 gigabytes of free space. I don't intend on paying for extra, since I don't use dropbox that much. What is annoying, is that I can't access my shared files ...

Dropbox doesn't prevent you from accessing the files in your account, even if you're over your storage. It won't, however, allow you to accept a new shared folder if that folder will cause you to exceed your storage space. You need to have enough available space in your account to hold the shared folder.

 

If you're out of space and want to accept a new share, you either need to upgrade or remove files from your account to free up some space. I'd suggest checking your Backups page first, as the backup feature can easily fill up an account. Also check your Plan page to see your actual usage to see what's actually filling up your account.

About Storage Space

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The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

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