Forum Discussion

longwing's avatar
longwing
New member | Level 2
3 years ago

Email saying I'm over storage quota when I'm not

I got an email today saying "Please review ASAP: We're updating you about your account". I've had emails for a while saying my dropbox stopped syncing, but I never use Dropbox and don't really care, ...
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info. Are you still able to upload and sync files on your account normally?

  • Plinio Bosco's avatar
    Plinio Bosco
    Explorer | Level 3
    3 years ago

    Yes, I can still upload files. Just that I received like four messages from Dropbox saying I was out of space when I'm not. Also my very account info says that I have only 2 GB when I have more than 15 GB:

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Are you able to add files above the 2 GB level mentioned on that page, since you do have 15.38 GB of total quota?

      • Plinio Bosco's avatar
        Plinio Bosco
        Explorer | Level 3
        3 years ago

        Yes, I am....

         

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