Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MikeBook's avatar
MikeBook
Explorer | Level 4
2 years ago
Solved

Empty Folder on PC showing 1.5TB

The dropbox file on the E drive is empty. However, when I right-click and select properties it's showing it contains 1.5TB. Please can someone explain why this is and what to do about it? Thank yo...
desktop
Storage space
windows
  • Rich's avatar
    Rich
    2 years ago

    MikeBook 

     

    Have you enabled the display of hidden files and folders in Windows, and then looked inside the Dropbox folder?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, MikeBook, I'd be more than happy to help! 

 

As a first step, would you mind clarifying the app's current syncing status? 

 

Just so that I can have an idea, and see if it's still syncing content, or if it's up to date. 

 

If you could also attach a screenshot of the folder's properties, that'd be splendid. 

 

I'll be waiting for your updates! 

MikeBook's avatar
MikeBook
Explorer | Level 4
2 years ago

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    MikeBook 

     

    Have you enabled the display of hidden files and folders in Windows, and then looked inside the Dropbox folder?

    • MikeBook's avatar
      MikeBook
      Explorer | Level 4
      2 years ago

      Thanks so much Rich!!!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!