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Erroneous "Your Dropbox is full" message
I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space. This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring. ...
- Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!
Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Why is this marked solved when everyone clearly states that the "Reinstall a stable release" advice does not solve the major issue described?
Jane
Dropbox Staff
Dropbox StaffHey kevinfromdavis,
Hope you have a great week ahead, please let me further clarify!
As I had mentioned above, this workaround may help users prevent this notification from popping up in some cases, though if this doesn't apply in your device and your account is well under quota, to further assist please
Jane - Allow me as a user to "further clarify" - Your user base DOES NOT WANT these notifications. Whether under quota, over quota, exactly at quota etc... I think we've been pretty darn clear here.
I'd gladly share my support tickets from months ago where Drop Box basically told me to f' off that they weren't going to do a thing about it, but they must have expired.
So guess what - I f'd off and I no longer use your service. Due to this one issue. We should not have to open support tickets about this - but if we DO in fact open tickets, it's in your best interest as a company to actually solve them, lest you lose your users.
Stop annoying the *$*#($ out of your user base by sending notifications. I don't care what version of the app is installed on what device. Just stop doing it period. From your end. With no further effort by the user. It's terrible, terrible design and it's not up to me as a user to fix your product. It's up to your designers to not be god-awful.
Oh wait, here's my tickets:
#5531845 marked solved without even a single response from Drop Box support.
#5547274 marked solved where first someone referenced clicking on things in prefrences that don't exist - and when I responsded with screen shots asking for clarification, and this ticket was closed marked solved with no resolution - I reopened it and was told "they're working on it" and had it closed again.
#5589304 where I was told that if I didn't want to see the message again my only options were upgrading or deleting stuff but that despite what I was told in #5547274 nobody was working on anything, it's working as designed and they wouldn't be turning that function off. In this conversation your rep basically repeated, nearly word for word, the message of the quota notification as if that was the solution. "Hey, if you don't want to see the message anymore, you can 1. Delete some files, 2. Upgrade" Uh, thanks?!
By the way - to be clear here - my account is not and was not over quota. And I mentioned that at the time.
And your reps didn't give a %&*(). So... as I said above, due to this one situation I am no longer a dropbox user.
Yeah, that's pretty much how Dropbox "support" has treated me. Lies, contempt, and silence. It must be part of their training.
