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Forum Discussion

AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
camerb's avatar
camerb
Explorer | Level 4
9 years ago

It appears that the re-installation workaround worked in my particular case. But are we saying that any time I go over the limit and then back under again that I will need to re-install the program? If so, that seems awfully disappointing.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey gmiller99 and camerb, 

 

- gmiller99: Thanks for the follow-up and ticket ID, I’ve made sure that a colleague has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 

 

 - camerb: Glad to hear that this worked for you! Please keep in mind that because your account's space has been logged correctly in the client logs, you won't need to repeat the installation again. 

 

Hope this is helpful to you!

 

Warm regards, 

JaneA

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