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Angela I.2's avatar
Angela I.2
New member | Level 1
10 years ago

files from unsynced folders still appear on my hard drive

I have a business account and share folders with colleagues that are full of many large documents. To save space on my hard drive, I've unsynced the folders I share with them. However, I didn't do this immediately, so many files synced to my computer before I unchecked them.

It appears that these files are still on my hard drive, despite the Dropbox claim that "the hard drive will automatically delete unsynced folders when you de-select them and click update".

These files from the shared folder (now unsynced) still show up in my "all my files" finder window AND.... my Dropbox folder (on my computer) shows more than 10 GB of content (and I can see the files there from this big unsynced folder). My own personal, synced content equals less than 200 MB.

I need this 10 GB of space on my hard drive back but I don't want to delete these files in case it affects the parent files on the shared Dropbox folder.

Can anyone help me understand how to get this space back/delete the folders without delete them from the shared web-based folder?

I'm using El Capitan on a new Macbook.

 
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Storage space

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hey 
    jpallot, sorry to get back to you in delay. Are you still experiencing this issue? 
     
    In order to make sure I'm sending over the most appropriate info, could you share some more details regarding the case in your next reply, so as to make sure to follow-up with you as closely as possible (eg. Had you previously Selectively synced the folder/ folders you're seeing on your desktop? Were these folders shared?)? Also, do you see duplicates of the folders on your account online? Also, if there's any piece of information that'd help me determine the case, please let me know here. 
     
    Thank you in advance & I'll be awaiting to hear back from you! 
  • Jadams's avatar
    Jadams
    Explorer | Level 4
    9 years ago

    Hi, I'm having the same issue it seems. My macbook's HD is full with audio and photos which can only be those on my DB. I unsynced folders in my dropbox account (a long time ago), but see that I can still access these through 'all my files' while I'm offline. I've read a post to do with deleting cache, but can't seem to locate that folder.

    Would appreciate some advice on this. 

  • ArizonaGirl13's avatar
    ArizonaGirl13
    Helpful | Level 5
    9 years ago

    I have the same issue. Help!!

     
    [This thread is now closed by moderators due to inactivity. If you have a similar or new question, you could post it in the Find Answers section here. ]

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