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Yochai12312's avatar
Yochai12312
New member | Level 2
1 month ago
Solved

My account shows 2000% usage when I don't have any files

My dropbox Basic account shows over 2000% all files storage usage.

All files, backups and deleted files are empty (expent 700 MB file).

I believe there are orphaned / hidden computer backups on my account.

Can a Dropbox staff member please remove them?

Thanks!

Quota
Storage space

3 Replies

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  • Toobz's avatar
    Toobz
    New member | Level 2
    1 month ago

    I would also like an answer to this please. I have the same issue. I have deleted all backups and left all shared folders, but it still shows that my folder is nearly full depsite having few files.

    Please let me know how to fix this

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    1 month ago
    Toobz wrote:

    I have deleted all backups and left all shared folders, but it still shows that my folder is nearly full depsite having few files.

    Please take a screenshot of your usage as shown on your Plan page, and reply with it here. It should look like this:

     

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