Forum Discussion

Suzanne W.4's avatar
Suzanne W.4
Explorer | Level 4
3 years ago

Files on Dropbox are still on my hard drive, why?

The whole point of using Dropbox was to store my files externally from my hard drive to free up space.  Now it seems those files are still on my hard drive.  What is the advantage of using Dropbox ot...
FAQ
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Suzanne W.4, if the files have a blue syncing icon, it means their changes are still syncing.

 

Would you mind sending over a few screenshots of the icons, along with the app's current syncing status? 

Suzanne W.4's avatar
Suzanne W.4
Explorer | Level 4
3 years ago
My storage is so low right now I can’t do anything on the Mac except online since my storage is now at 2 GB. I did reach out to Dropbox help chat. Donovan tried to help me as best he could but he finally turned it over to a specialist who should get back to me through email. Donavan sent our chat over to my email. But the specialist hasn’t responded yet.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you have the ticket number reference, in order for me to locate the ticket on my end, Suzanne? 

  • Suzanne W.4's avatar
    Suzanne W.4
    Explorer | Level 4
    3 years ago
    #23010914
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for that Suzanne W.4!

     

    I was able to locate your ticket, and I can see that it's been escalated to the relevant department.

     

    Hang tight, and an agent will be with you shortly, to investigate on this!

  • Suzanne W.4's avatar
    Suzanne W.4
    Explorer | Level 4
    3 years ago
    Thank you.

About Storage Space

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