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menaralf's avatar
menaralf
Helpful | Level 6
3 years ago
Solved

force to upgrade...

Something that I unfortunately can not understand!
My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade!
I find this is unfair, and I am very disappointed!

What can I do, if I don't want to upgrade????

Quota
Storage space
  • menaralf's avatar
    menaralf
    3 years ago

    1. uninstall

    2. Delete all directories with "Dropbox"

    3. reinstall with a new email address.

    At the moment it's ok!!!!

13 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    menaralf wrote:

    My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade!?

    Check your Backups page.

  • menaralf's avatar
    menaralf
    Helpful | Level 6
    3 years ago

    What do you mean with this??? Nothing is there! It's empty. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    menaralf wrote:

    What do you mean with this??? Nothing is there! It's empty. 

    People that have this issue usually have files being backed up, which also takes space in their account. I was telling you to check your Backups page for any files you were unaware of.

     

    What does your Plan page show for your usage? If possible, take a screenshot, being sure to mask any private information.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey menaralf, can you let us know where you saw that your Dropbox is full?

     

    Did you get some kind of email, or a pop-up notification? A screenshot would also be helpful.

  • menaralf's avatar
    menaralf
    Helpful | Level 6
    3 years ago

    I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    menaralf wrote:

    I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?

    With the space usage you've shown, there's no need to upgrade your account.

     

    Where did you receive the message that you had to upgrade? Email, an app notification, the website, etc.?

  • menaralf's avatar
    menaralf
    Helpful | Level 6
    3 years ago

    One more time after reinstalling Dropbox!!!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here, menaralf.

     

    If you click on your initials on both the website and the desktop app (after clicking on the Dropbox icon), do you see that both of them are signed in to the same Dropbox account?

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