Forum Discussion

Ray5809's avatar
Ray5809
New member | Level 2
2 years ago

Getting a message that my account is full even after deleting my files

I received a message that my drop box is full. I deleted all my Dropbox files on all of my devices plus the cloud. I still get a message that says my Dropbox is full please upgrade. If I upgrade ...
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Ray5809 - sorry to hear about this.

 

Could you clarify if you're referring to an in-app notification, a web notification or an email notification?

 

Also, what is your account's plan tab showing in regards to your quota?

 

Let me know what you find and we'll take it from there. 

albertoc's avatar
albertoc
New member | Level 2
9 months ago

I had a 2 TB DropBox account, but I no longer need that much space, so I didn't renew my 2TB subsciption and was downgraded to the Basic account (2 GB). I deleted practically all files on my old DropBox account: the only folder left is less than 2 MB (1.6 to be precise) but I still receive and error message stating that my DropBox is full and that I am using 149 GB! I checked whether I had backup files but it is not the case. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey albertoc - sorry to hear about this. 

    Can you please clarify what's shown in your plan tab in regards to your quota? 

  • lokeshkhaneja's avatar
    lokeshkhaneja
    New member | Level 2
    9 months ago

    Hi - I am also getting a similar issue. Have you got any resolution, pls. suggest. Thanks !!

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      9 months ago
      lokeshkhaneja wrote:

      I am also getting a similar issue. Have you got any resolution, pls. suggest.

      Have you checked your Backups page? If you don't see anything there, take a screenshot of your usage as shown on your Plan page, and post it here. It should look like this:

       

      • lokeshkhaneja's avatar
        lokeshkhaneja
        New member | Level 2
        9 months ago

        Thanks Rich for sharing the Dropbox Backups page link, I could find out & have deleted the same. Thanks for your quick help....Greatly appreciated....!!

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