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costa13's avatar
costa13
New member | Level 2
1 month ago

Getting a message that my account is full when I'm only using about 700 MB

Hi,

I have the basic plan limited to 2GB. Right now they say I have it full even though I only have 700MB of usage:

What is this craziness? I literally did nothing in the past weeks and now I got this warning.
Thank you.

Plus I can't upload here the proof of image because it keeps saying "Media Upload in Progress try again later". What is going on with dropbox??

Storage space

4 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi there, costa13, thanks for posting today.

    Was this an email notification that you received or some kind of banner when you're in your account online?

    Can you send us a screenshot of your space usage from this page?

    If it's an email notification, can you please make sure it was sent to the email address associated with your Dropbox account here?

    Keep me posted.

  • Janezz's avatar
    Janezz
    New member | Level 2
    1 month ago

    I am getting the same email and only have 865mg in one folder in my 2.75 GB account. There is a banner on every page of my account

     

  • Janezz's avatar
    Janezz
    New member | Level 2
    1 month ago

    I just found something in my backups and deleted it, I am fine now. Hopefully the origninal poster will find something like that . Thank you for your help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    I'm glad you were able to figure out the cause of this issue, Janezz!

    If you need anything else, please let us know.

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