Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Toruse's avatar
Toruse
New member | Level 2
2 years ago

Getting a "you're out of space" email notification

I keep getting emails and notifications claiming that I've reached my 2gb storage limit. Upon checking the contents of my dropbox account, the files total up to just over 3mb. So, Dropbox, what the h...
Error Messages
Quota
Storage space
TB62's avatar
TB62
New member | Level 2
2 years ago

I received a message that I was running out of Dropbox space and was offered a couple of options.  I chose the $199 option (charge is on my credit card statement), but when I tried to download a file, it said I was out of space.  I should have plenty of space . . . . . 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
TB62 wrote:

I chose the $199 option (charge is on my credit card statement), but when I tried to download a file, it said I was out of space.  I should have plenty of space . . . . . 

Take a look at your Plan page. What play does it say you're on, and what does your usage show? Provide a screenshot if you can.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!