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1839744's avatar
1839744
Explorer | Level 3
1 year ago
Solved

Hard drive full of system data on macOS, how can I change it?

Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB...
desktop
Storage space
  • Nancy's avatar
    Nancy
    1 year ago

    Really glad you were able to sort this out, 1839744! 

     

    Thanks for the ticket number, VirageSonore! From the Dropbox location you mention, it looks like you’re on File Provider indeed. 

     

    I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you get the chance.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi 1839744, thanks for bringing this to our attention.

 

Could you confirm the exact version of the Dropbox desktop application and Mac OS that you're running?

 

Have you already tried rebooting the machine entirely?

 

This will help me to assist further!

  • 1839744's avatar
    1839744
    Explorer | Level 3
    1 year ago

    Hello, thank you for your reply. I use MacOS 14.5 and Dropbox was installed 21. Februar 2023, but and the version number is 199.4.6287

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks, 1839744, can you confirm that you've rebooted your computer, like Jay suggested, to see if that helps?

      • 1839744's avatar
        1839744
        Explorer | Level 3
        1 year ago

        Yes, I rebooted the computer several times, and unfortunately I have this problems since a week!

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