Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
1839744
1 year agoExplorer | Level 3
Hard drive full of system data on macOS, how can I change it?
Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem?
The computer has 500 GB...
- 1 year ago
Really glad you were able to sort this out, 1839744!
Thanks for the ticket number, VirageSonore! From the Dropbox location you mention, it looks like you’re on File Provider indeed.
I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you get the chance.
VirageSonore
1 year agoExplorer | Level 3
I have the exact same thing. Talked to someone on the support, for hours, checking the files and, in the end, they are going to see with a "dropbox specialist" and I'm waiting for them to get back to me.
In our case, we have 361Gb of system data taken on our 500Gb hard drive. We are working with videos and it's becoming impossible to even have videos on our hard drive.
Back then, I heard there was a dropbox cache that people could delete, but since there a new "File Provider".... My feeling is that now, whatever was in the cache is not accessible.... If anyone knows what to do, I'll be happy to hear about it.
1839744
1 year agoExplorer | Level 3
That sounds like the same case. I also had at least 200 GB of data in my Dropbox. If these and the backup files and cashes are stored in the system data, this explains the approx. 350 GB of "system data", which are actually Dropbox cashes. As a normal user, I can't delete anything in the system data. Now the question is how to delete these cashes. Please write when you have made progress in your case.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!